Temporary Repairs

If a customer’s vehicle is safely drivable or temporary repairs can be made to make it safely drivable, the repair shop must allow the customer to continue to drive the vehicle until the shop can complete any outstanding repairs.

Any costs to complete temporary repairs must be part of an approved estimate, or require prior approval from Manitoba Public Insurance.

 

Repair Delays

To provide quality customer service, repair shops must complete repairs promptly upon receiving a customer's authorization. Undue repair delays must be promptly reported to MPI and the customer. To assist customers in making an informed repair shop choice, shops must advise customers if any repair operations will be completed by a sublet vendor prior to beginning repairs.

If vehicle repairs are delayed for more than five days, the shop must contact the customer and Accredited Repair (accreditedrepair@mpi.mb.ca).

The Light Vehicle Accreditation Agreement allows a shop to complete temporary repairs for unforeseen delays. If you can complete temporary repairs to a non-drive to allow the customer to safely operate their vehicle, we encourage you to discuss this option with your customer.

You are required to obtain pre-approval from MPI before proceeding with temporary repairs. Please follow the steps outlined below to proceed with pre-approved temporary repairs.

1. Contact Accredited Repair via email accreditedrepair@mpi.mb.ca.
• Provide the claim number and detailed description of the repair delay.
2. An Accredited Repair Inspector will review your request and determine if approval is granted.

MPI will provide compensation for temporary repairs that have been pre-approved.

Regarding drivable claims, we encourage you to confirm parts availability prior to scheduling the customer's vehicle in for repairs. When waiting on a back-ordered part, you have the option to return the vehicle to the customer and submit for payment, provided the vehicle can be safely operated and the majority of the repairs are completed.

We recommend you continue to work with your customer and their loss of use provider to maximize their available loss of use allowance.

Please note: For situations where MPI determines the shop has caused an undue delay, MPI will provide written notice and may recover costs related to loss of use.